Cancellation Policy

Understanding our cancellation and refund terms

Cancellation Types

Flexible Cancellation

  1. A full refund will be issued if the booking is cancelled at least 24 hours before the scheduled start date and time.
  2. Cancellations made within 24 hours of the start time are not eligible for a refund.

Non-Refundable

  1. These bookings are final and cannot be refunded or modified once confirmed.
  2. If cancelled or amended, no refund will be provided under any circumstances.

Moderate Cancellation

  1. Guests may request for a full refund if cancellation of the bookings made at least 4 full days prior to the scheduled start time.
  2. Cancellations made within 4 full days of the start time will not receive a refund.

Strict Cancellation

  1. A full refund is available for cancellations made 7 or more full days before the experience begins.
  2. Cancellations made within 7 full days before the start time are non-refundable.

Locked-In Cancellation

  1. A full refund is available for cancellations made 14 or more full days before the experience begins.
  2. Cancellations made within 14 full days before the start time are non-refundable.

No-Show Policy

A "no-show" occurs when a guest fails to attend or use a booked service without prior cancellation in accordance with the applicable policy.

Hotels & Accommodations

  1. If a guest fails to arrive or check in without prior cancellation:
  2. A no-show for a hotel stay or accommodation booking will be treated as a late cancellation.
  3. No refund will be issued if the guest fails to check in on the scheduled arrival date or does not arrive within the hotel’s designated check-in time without prior notice.
  4. Early check-out, partial stay, or unused nights do not qualify for a refund.

Activities & Tours

  1. A no-show for an activity or tour will be treated as a late cancellation.
  2. No refund will be issued if the guest does not arrive at the meeting point on time or fails to participate.
  3. Partial attendance or early departure does not qualify for a refund.

Airport Transfers & Transportation

  1. Failure to arrive at the agreed pickup location or provide accurate pickup details will be considered a no-show.
  2. In such cases, the booking will be fully charged and is not eligible for a refund.
  3. Delays caused by missing flights, incorrect information, or failure to communicate updates are the guest’s responsibility unless otherwise stated in the booking terms.

Refund Processing

  1. Approved refunds will be issued to the original payment method used at the time of booking.
  2. Refund processing times may vary depending on the payment provider or financial institution.
  3. Any payment provider or bank fees are non-refundable unless required by law.

Force Majeure & Exceptional Circumstances

In exceptional situations such as natural disasters, government restrictions, or other events beyond reasonable control, refund eligibility will be assessed in accordance with supplier terms and applicable laws. UnlockYourTravel.com does not guarantee refunds in such cases unless explicitly stated.

Policy Updates

The cancellation policy confirmed when you book applies to that booking. If the supplier changes the policy later, existing bookings retain their original terms. The updated policy applies to new bookings made after the change.