Frequently Asked Questions

Find answers to common questions about booking hotels, tours, and transportation

🏨Hotels 🚗Transportation 🎟Tours & Activities 💳General

🏨 Hotels FAQ

1What is UnlockYourTravel.com?

UnlockYourTravel.com is an online travel platform where you can book hotels, tours, and airport transportation in Mongolia. We help travelers find the best prices, verified reviews, and secure booking options.

2How do I book a hotel?

Enter your destination, select your dates, choose the number of guests, and browse available hotels. Click "Book Now" on the hotel you prefer and follow the steps.

3How can I pay for my reservation?

We currently offer only one payment method: Prepay Online (pay directly on our website).

UnlockYourTravel.com uses secure online payments, supporting major credit/debit cards, Apple Pay, Google Pay, and a variety of local and alternative payment methods depending on your region.

4How do I cancel or change my hotel booking?

This depends on the hotel's cancellation and modification policy. You can view your options and fees (if any) in your booking details page.

5What if I don't show up for my hotel booking?

If you do not arrive for your stay, the hotel will apply its no-show policy, which usually means the booking is non-refundable. In most cases, no-show bookings are not eligible for a refund, as stated in the hotel's cancellation terms.

6Can I book multiple rooms with different cancellation options?

Yes, but each room must follow its own cancellation policy.

If you select rooms with different cancellation policies, our system will automatically create separate bookings. This ensures that each reservation follows the correct cancellation, and guarantee rules provided by the hotel.

🚗 Airport Transportation FAQ

1What types of airport transportation can I book?

We offer airport-to-city and city-to-airport rides.

2How do I meet my driver at the airport?

After booking, your confirmation will include:

Pick-up location
Driver contact information
Meeting instructions (e.g., arrival hall, name sign, counter, etc.)

3What if my flight is delayed?

Most transfer providers track flight delays and adjust the pick-up time automatically.

However, this depends on the supplier's policy, which will be shown in the booking details.

4Can I change the pick-up time or address?

Yes, but changes depend on the transfer provider's rules.

You can request changes through your customer dashboard messages section or contact support.

5What if the driver does not show up?

If this happens, contact the provider using the number provided in your confirmation email or contact our customer support immediately.

✓ We can assist you with refund or rebooking options based on the situation.

🎟 Tours & Activities FAQ

1What kind of activities can I book on UnlockYourTravel.com?

We offer a wide range of experiences such as:

• Guided city tours

• Day trips & excursions

• Adventure activities (ATV, hiking, horse riding)

• Cultural experiences

• Cooking classes

• Local experiences

2Do I need to print my activity ticket?

Most tours accept the screenshot of our online ticket which we send you through your e-mail, but some experiences may require a printed ticket. Your confirmation will clearly indicate what is required.

3Can I cancel an activity booking?

Yes—if the activity provider offers free cancellation or flexible changes. All cancellation rules will be shown before booking.

4What happens if the activity is canceled due to weather or other issues?

If the supplier cancels the activity, you will receive a full refund or a free reschedule option.

5How do I know where the meeting point is?

Your confirmation will include:

Exact meeting point
Map link
Instructions
Supplier contact details

💳 General FAQ

1Is my payment information secure?

Yes. We use encrypted, secure payment gateways that comply with global security standards such as PCI-DSS.

2Do I need an account to book?

Yes, you need to be a registered customer in order to make a booking.

3How do I leave a review?

You can leave a review only after completing a verified booking.

Reviews must follow our content guidelines and should not include:

Offensive language
Harassment
False information
Advertising links

4How can I contact customer service?

You can reach our support team through:

support@unlockyourtravel.com

Online Chat

Available on our website

Still Have Questions?

Our support team is here to help you 24/7